Return and Exchange Policy

Our goal is to ensure your complete satisfaction with the items purchased from our online store. If you need to exchange or return a product, please read the conditions below:
– You have up to 7 calendar days after receiving the item to request a return or exchange.
– The item must be unused, unaltered, with tags attached, and in its original packaging.
– To start the process, contact us at [your contact email] with your order number, reason for the return or exchange, and photos of the item if needed.

Important:
– Shipping is free within the city of São Paulo.
– In the case of returns or exchanges, shipping costs are the customer’s responsibility.
– We do not accept exchanges or returns for items that show signs of use or do not meet the above conditions.

Our team will review your request within 2 business days and provide the next steps.